U S S H I P P I N G
Items ordered and paid for will usually be delivered via USPS 5-10 business days, unless otherwise noted in description of product. During store sales shipping could take 7-14 days due to the large amounts we receive. If you ordered the soap loaf, private label or wholesale products, it will be 2-4 weeks for delivery as they need to cure. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
I N T E R N A T I O N A L S H I P P I N G
Please note that you, the buyer, are 100% responsible for custom fees, taxes and dues. We, the seller, are not responsible for customs charges, taxes and dues. Please note that International orders can take up to 12 weeks to arrive after they are shipped depending on the country.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
O R D E R I S S U E S
Please contact us if you have any issues with your order. Do keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at info@jakeala.net We will happily replace any damaged items provided they are reported within 72 hours of order delivery.
R E F U N D S + E X C H A N G E S
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email at info@jakeala.net and we can work something out.